Shipping Policy

Shipping & Service Delivery Policy

At Advrigo, we provide digital marketing services and consultations rather than physical goods. This means we do not engage in physical shipping; instead, we deliver our services electronically and through agreed-upon communication channels.

1. Service Delivery Method

  • All services, such as marketing strategy documents, campaign reports, or creative materials, will be delivered digitally via email, project management platforms, or other agreed-upon tools.
  • Access to certain services (e.g., ad account setup, website optimization) may require client collaboration and access to client platforms.

2. Delivery Timelines

  • Delivery timelines will be agreed upon during the project proposal or contract phase.
  • Timelines may vary depending on the scope of work, client responsiveness, and service complexity.
  • We strive to meet deadlines, but delays may occur due to unforeseen circumstances (e.g., third-party platform issues, client delays in providing necessary materials).

3. Client Responsibilities

To ensure timely service delivery, clients must:

  • Provide all required information, access, and approvals promptly.
  • Respond to feedback requests or revisions in a timely manner.

Delays in client responses may extend the delivery timeline.

4. No Physical Shipping

As we are a marketing services provider, we do not ship any physical products.

  • Any “delivery” reference in invoices or contracts refers exclusively to digital service deliverables.

5. Service Completion

A service is considered “delivered” when:

  • The agreed-upon deliverables (e.g., strategy reports, ad creatives, campaign setup) have been sent to the client.
  • The client has access to the completed work (e.g., ads launched, website changes implemented).

6. International Service Delivery

Our services are available globally. Time zone differences may affect communication schedules but do not impact the quality or commitment to timely delivery.

7. Contact for Delivery Issues

For questions or concerns about your service delivery, contact us at:

📍 Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong S.A.R
📧 Contact@advrigo.com
📞 +757 699-4478